Please read below before posting a support enquiry.
- Please use the Community Forum if your enquiry does not contain sensitive information.
- Important: Free support is limited to bug reports and product feature enquiries. We do NOT teach you web scraping techniques, and we do NOT assist you creating or maintaining projects on an ongoing basis. If you require additional services please visit Product Services or try our Community Forum
- You must attach your Visual Web Ripper project file if you are reporting a bug related to one of your projects. Visual Web Ripper project files are located in your documents folder "My Documents\Visual Web Ripper\Projects"
- Support enquiries are normally answered within one business day, but during busy periodes it may take longer.